Anyone who is serious about making progress in business needs to understand why excellent customer service is so important. This is not just for all obvious fiscal reasons. It goes way beyond that. It delves into the existence of who we are and why we do the things we do.
The way we treat our customers is an indication of how we see things in life. Are we short-sighted, just looking for the next payday, or does our vision give us a deeper understanding of the long-term implications of our actions?
Obviously, if you want to make a move today, you really have to put the customer on the pedestal.
And while there are many reasons why one should start a business, everyone needs to pay respect to customers so they can stay in business. The less clear-cut approach is from any company, the more likely it is to achieve long-term success.
How to Provide Excellent Service to Create Customer Satisfaction?
There are technical matters that become solutions to create customer satisfaction. One way to create customer satisfaction is by providing excellent service. That is the reason why excellent service is important for customers.
1. Customer retention is much cheaper than customer acquisition
On average, it costs about five times more to attract new customers to your business than it costs to retain existing customers.
The logic itself should highlight the importance of providing excellent customer service. Why the risk of losing customers? It’s quite expensive to find new customers in the first place, and every business should do whatever it takes to make sure they stay happy and continue to do business with them.
id="2-mewujudkan-pelanggan-yang-lebih-loyal">2. Create more loyal customers
Apart from just trying to keep your existing customers as it gets cheaper, it’s important to note that selling something to new people is also much less likely.
For the most part, the likelihood of selling to new customers hovers in the 5-20 percent range, while sales to existing customers hover in the 60-70 percent range.
3. Great customer service reduces problems
By treating your customers like gold, you are sure to reduce the overall business-related, sales, and any potential legal issues that may arise.
Treat your customers badly, and you can almost be sure that you will run into problems at one point or another. And those problems can often lead to the unpleasant and untimely demise of your business.
4. Good customer service increases people’s trust
If you are interested in public perception, reputation or strength of your brand, you really have to ensure a high quality of customer service. Not only does this generate positive reviews, it helps cement you in the minds of anyone searching for your type of product, service or information.
id="5-membantu-mempertahankan-pelanggan-lebih-lama">5. Help keep customers longer
When you offer a great customer service experience, your customers are more likely to stay and take advantage of your business as it emerges. Even when it comes to additional services, consumers are more willing to work with a business they’ve experienced before than looking for someone new.
6. “Word of Mouth” is the best advertisement money can’t buy
You really can’t buy word of mouth advertising – the kind that can have a monumental impact on a business. This is priceless. People are more likely to listen to advice from friends than to heed the guidance of some online review or advertisement. Either you try make money online or offline, great customer service will create an army of raving fans who will fight for your business for you.
7. It increases employee turnover in your business
Employees pay close attention to how the company treats its customers. It resonates with people. When they see employers treating their customers like gold, it gives them a sense of appeal, makes them proud to be part of the team and makes them more willing to stick around. When employees, on the other hand, are taught to undercut and discount customers for whatever reason, quite the opposite.
id="8-membuka-peluang-bermitra-dengan-banyak-bisnis-lain">8. Open up opportunities to partner with many other businesses
Treating your customers like gold is contagious. This opens the door to new partnerships, especially when other businesses see how well you care for your existing customers. This says a lot about a company and what they value when they really care about their customers. This is something you rarely find in business these days, but it definitely paved the way for great partternships, collaborations, and other opportunities.
9. Able to convey the company’s vision and mission to customers
Keeping your customers conveys a strong set of values and moral beliefs in the company’s mission. This means that it goes beyond the need for profit by focusing on building its tribe. It also means that there is more power at work here than mere profit. It denotes a deeper desire to build something of value, to help others, and somehow, somehow, change the world a little by doing so.
10. Extend the term of business success
Today, only four in 100 businesses last 10 years. That is a 96 percent failure rate. When you ignore the needs of your customers, and you don’t focus on going out of your way for them, you reduce the potential for longevity in the business. With so many obligations and responsibilities, if you are serious about your business, you have to focus on the bottom line – your customers. Because, without it, there is absolutely no business.
Providing the best service to customers is not limited when you run your business offline. Those of you who build a business in the online world also need similar skills. In fact, you have to be more observant in treating customers that you rarely meet in person. In order to gain their loyalty, you have to understand better how to treat them.
For example, when you reply to their chats or messages in email or the chat application that you use. Make sure you don’t keep them waiting. You must have the skills to serve customers quickly and precisely. What is certain is that you must be able to understand the needs of your customers.
Like when customers come asking what they should use to make their website faster. Jagoanhosting who became a company hosting service provider immediately gave the best advice. Use unlimited hosting or add web accelerator for the customer’s website. Of course this is very much needed by customers.
Technical Ways to Provide the Best Service for Customers
There are several technical ways to be able to provide the best service for customers. You need to consider the cumulative experience of customers when visiting your store or website, and try to get a feel for what they are thinking to be able to think about how you make it a good experience for the customers who come to you.
Learn more about how to create the best service pattern to create customer satisfaction in your business.
1. Clearly Know Products and Services
Knowing about products and services is the most important thing in providing excellent service to customers. This is very important, especially for teams that deal directly with customers, for example Customer Service, Sales, etc.
Make sure the teams that deal directly with customers know inside and out about the products and services available. The team should also be able to articulate answers that make them satisfied with the answers to the questions asked.
2. Make Customers Like Your Own Friends
When meeting customers for the first time, greet them by giving them a sweet smile. Don’t forget to give a warm greeting to start the conversation.
Always be friendly and courteous to customers, even when handling customer service requests over the phone. Make it seem as if the customer is a friend who asks for your help and you are sincerely helping the problem.
3. Respond Quickly to Customer Needs
There’s probably nothing worse than not responding quickly to customer needs. It is very important for customer service to respond quickly to what customers need and how to provide solutions to what customers need.
A few small responses is better than no response at all, it will create a sense of neglect for the customer. Give a little response, for example when you are looking for a solution or processing customer needs by responding “Sorry, Can Wait A Moment”. That way, customers don’t feel neglected.
4. Showing Respect for Customers Whatever the Conditions
Customer service can often involve emotions, so it is very important to show respect for customers by always being polite and respectful.
Customer service is very important to learn how to deal with different customer emotions, of course, by showing respect for customers. Make these customers satisfied with the service you provide.
5. Listen carefully to what the customer has to say
This point is probably almost the same as the fourth point about being respectful. Listening is one of the secrets of providing the simplest customer service.
You must understand very well what the customer is saying, both verbal and verbal communication non-verbally. Watch for signs that they are not happy, while listening to what they have to say to you face-to-face.
6. Say Thank You to Customers
Thank you is important and rhope that thank you is very effective for customers later. It is one of the steps in providing the best service to customers.
The memorable taste will create customer satisfaction and remind customers why they should buy your product or use your service.
7. Ask Customer Feedback or Opinions about Services or Products
Feedback is very important, customer feedback is useful to improve customer service delivery. You can get customer feedback by using customer surveys, feedback forms, and questionnaires.
By knowing customer opinions, we can evaluate reviewing feedback, identifying areas for improvement, and making specific changes in the business to improve the best service for customers.
Fast, precise and accurate service. The key to success is to make customers even more loyal.